Who we are
Our website address is: https://countdowntocuddles.co.uk
Countdown to Cuddles takes the privacy of its customers seriously and is committed to the following policy.
Information Provided By You
We collect the following personal information on customers who have placed orders or made bookings with us.
- Full name
- Email address
- Contact telephone number
- Address
This information is required to process payment and deliver our services.
Information Collected Automatically
We store some information automatically as you browse our site, such as the IP address of the device you are visiting with. This is for the purpose of security and gaining information on the way you use the website for market research. This information is stored securely, away from Countdown to Cuddles, with the website-hosting company.
How We Use This Information
The information you provide to us is used so that we can offer you, the customer, the best experience possible.
Processing your order – We use the information you provide to process your order. For example, email you your order confirmation or gift card code.
Marketing – Unless you give us consent, we do not use information you provide to us as part of placing an order for marketing purposes. You can opt-in or opt-out to receive marketing communications from Countdown to Cuddles.
Research – We use anonymised data for market research purposes. For example, to report on how many bookings/gift card sales we have had from a city/town within a given period.
Analysis – We use anonymised data about how you use the website in order to monitor traffic and website performance.
Who We Share This Information With
In order to fulfil our contractual obligation to you as a customer who has placed an order with us, it may be necessary for us to share information with other third party businesses. An example of those third parties can be found below.
- Workshop Venue
- Payment Providers (Stripe)
Saved Card Details and Payment Information
Countdown to Cuddles do not store any card details. Any card details you provide, at the Checkout, are processed via Stripe.
Withdrawing Consent
Marketing communications are only sent to users who explicitly opt-in and give Countdown to Cuddles consent to contact them for marketing purposes (including special offers). Consent may be given at the time of placing an order or subscribing to our mailing list.
If you are subscribed to our marketing emails and no longer wish to receive them, please contact us and we will be happy to assist.
Changes to Privacy Policy
Any changes to this privacy policy will be made on this page. Where possible and appropriate, we will notify you of any changes by email.